FAQ
Answers before you start.
Simple answers about temporary car insurance, vehicle details, start times, documents and secure online checkout.
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CoverHow long can temporary car insurance last?
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How long can temporary car insurance last?
TempCover is designed for short-term car insurance needs, with flexible cover from 1 hour up to 30 days, subject to eligibility, underwriting and acceptance.
CoverCan I get temporary cover for a car I am borrowing?
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Can I get temporary cover for a car I am borrowing?
Temporary car insurance can be useful when you need short-term cover for a car you do not usually drive, such as a friend’s or family member’s car. Eligibility and acceptance still apply.
CoverCan cover start today?
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Can cover start today?
Yes, you can choose a cover start time during the quote journey, including same-day options where available. Always make sure your cover is active before driving.
CoverCan I drive immediately after buying cover?
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Can I drive immediately after buying cover?
You should only drive once your policy has started and you have reviewed your documents. Do not drive until you are confident the cover is active.
CoverWill temporary cover affect the owner’s main policy?
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Will temporary cover affect the owner’s main policy?
Temporary car insurance is usually arranged as a separate short-term policy. The exact position depends on the cover and policy terms, so always check your documents carefully.
VehicleDo I need the vehicle registration?
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Do I need the vehicle registration?
Yes. You will usually need the vehicle registration so the quote journey can identify or confirm the car details before you continue.
VehicleWhat if the vehicle details look wrong?
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What if the vehicle details look wrong?
You should correct any incorrect details before checkout. Your policy documents should match the vehicle and driver details accurately.
EligibilityWhat details do I need to get a quote?
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What details do I need to get a quote?
You will usually need the vehicle registration, cover start time, cover duration and driver details. You may also need to confirm vehicle information before checkout.
EligibilityIs acceptance guaranteed?
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Is acceptance guaranteed?
No. Temporary car insurance is subject to eligibility, underwriting and acceptance. Availability can depend on the vehicle, driver details and cover requirements entered during the quote journey.
EligibilityCan I use TempCover for learner driver practice?
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Can I use TempCover for learner driver practice?
TempCover is focused on temporary car insurance. If learner driver cover is available through the quote journey, eligibility, licence status and underwriting checks will apply.
DocumentsWhen do I receive my documents?
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When do I receive my documents?
After successful checkout, your documents are generated and sent to the email address provided during the quote journey. Always review them before driving.
DocumentsWhat if I enter the wrong email address?
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What if I enter the wrong email address?
Check your details carefully before checkout. If an incorrect email address is used, document delivery may be affected and support may be required.
PaymentIs payment completed online?
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Is payment completed online?
Yes. The quote journey, checkout and document process are completed online using secure card payment.
PaymentWhen do I pay?
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When do I pay?
You will review your quote before checkout. Payment is completed securely online, and documents are issued after successful purchase.
PaymentWhy did my payment fail?
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Why did my payment fail?
Payments can fail because of bank checks, insufficient funds, card verification or security checks. You may need to retry or use another payment method.
Still have questions?
Start with your quote.
The quote journey will guide you through the vehicle, timing and driver details needed for temporary cover.
Cover is subject to eligibility, underwriting and acceptance. Always review your policy documents before driving.